Client Terms and Conditions

Client Terms and Conditions

  1. The Service

1.1 Crew & Concierge Ltd, is a limited company specialising in the introduction of professional yacht personnel (“Crew”) to prospective employers, their representatives and/or agents (“Clients”). As of August 2014, Crew & Concierge Ltd are MLC 2006 Compliant.
Our role is that of a personnel introduction agency “The Service”. We only introduce Crew to the Client and any employment agreement or contract (whether made orally or in writing) entered into by the Client and any Crew following an introduction by us is and remains the sole responsibility of the Client.

1.2 The provision of the Service is subject to the written acceptance (by email) of the Terms & Conditions contained herein (“Terms”). By entering into business with us the Client is deemed to have accepted these Terms.

1.3 Although we make every effort as part of the service to interview Crew and verify their details, references and/or qualifications, we strongly recommend that the Client conducts its own investigations before entering into an employment agreement or contract with the Crew.

1.4 Any information and/or documentation (including, but not limited to, résumés, contact details, qualifications etc) pertaining to any Crew introduced by us to the Client is for the sole use of the Client and must not be disclosed to any third parties without our expressed written approval. Introductions of Crew are confidential. If a Client discloses a Crew’s details to a third party, that will be deemed to be a “Third Party Introduction”.
If that Third Party Introduction results in an placement of the Crew by the third party within 12 months of the agency’s introduction of the Crew to the Client, then the Client will be liable to the agency for payment of a “Placement Fee” in accordance with clause 2. Neither the Client nor the third party shall be entitled to a refund of the Placement Fee under clause 4 in any circumstances.

1.5 These Terms constitute the contract between Crew and Concierge Ltd and the Client for the supply of permanent or temporary staff (to be engaged directly by the Client) and are deemed to be accepted by the Client by virtue of either an Introduction, a Placement Offer or Placement, Client must agree to terms to receive information regarding Crew, to interview Crew or the passing by the Client of any information about Crew to any third party. For the avoidance of doubt, these Terms apply whether or not Crew are placed for the same type of work as that for which the service was originally affected.

1.6 On placement of a candidate, a copy of the SEA agreement is required by Crew and Concierge Ltd, ensuring it is in compliance with MLC regulations. A blank copy may be kept on file for future reference to the requirements and offer from the vessel in question.

  1. Fee Policy

2.1 The provision of the Service will be subject to the payment of an appropriate placement fee calculated on the following basis:


Full-time Placements (Crew employed for a period exceeding six (6) months): The fee will be one 100% of one (1) month’s gross salary.


Seasonal Placements (Crew employed for a period exceeding three (3) months but less than six (6) months): The fee will be 70% of one (1) month’s gross salary.


Temporary Placements (Crew employed on a daily, weekly or monthly basis up to three (3) months): The fee will be 20% of the accumulated salary earned for the period(s) employed subject to a minimum charge of €200.

2.2 In the event that any Crew introduced by us to the Client are employed or re-employed directly by the Client (with or without our involvement) within the period of one (1) year from the date of our initial introduction of the Crew, the Client will be charged the applicable placement fee in accordance with the fee policy.

2.3 In the event the Client obtains any information and/or documentation pertaining to the Crew from another source prior to our initial introduction the Client must inform us immediately. We reserve the right to claim the introduction and any applicable placement fee should the Client decide to use the information and/or documentation provided by us in favour of that provided by the other source.

  1. Payment Policy

3.1 Unless credit is already established with the Client, the Client’s full credit card details will be required in advance of securing a placement.  The client is therefore obliged to supply the necessary credit card information in order to make this possible. Payment will only be charged to the credit card if full payment is not received in accordance with this clause 3.

3.2 A surcharge of 2% of any placement fee will be applied when payment is made by credit card (VISA or MASTERCARD).

3.3 Full-time Placements: Payment must be received within thirty (30) calendar days from the date of commencement of employment, late payments could jeopardise warranty.

3.4 Temporary and seasonal placements: Payment must be received within fourteen (14) calendar days from the date of invoice.

3.5 In the event that a temporary or seasonal placement is extended beyond the period for which the placement fee was originally calculated, we will issue an additional invoice for the shortfall due to us in accordance with the fee policy. All placements will be charged for the period(s) employed, in accordance with the fee policy.

3.6 All placement fees with Crew & Concierge Ltd are VAT exempt.

3.7 The Client has a maximum period of 6 weeks from the date of invoice to raise concern about the crew placed and take appropriate actions and terminate the employment of the placed crew in order to be eligible to a replacement.

3.8 If Payment is not received within thirty (30) calendar days from the date of invoice, and The Client is not satisfied with the Crew member Placed, The Client should raise their concerns, terminate the current Crew employed and request a replacement, or a 20% charge of the overall earning of the placed crew will be charged.

3.9 The client is liable to pay the bank charges for the payment of the placement fee.

  1. Placement Warranty

4.1 Subject to strict compliance by the Client with the provisions of clause 4.2,


Full Time Placement Warranty
Should the placement leave without just cause or be dismissed with just cause within six (6) months and after three (3) months then a seasonal placement fee will be charged and the balance of the full time placement fee will be kept as credit for any future new placement for a period no longer than twelve (12) months.


Seasonal Placement Warranty
Should the placement leave without just cause or be dismissed with just cause within ninety (90) days then a temporary placement fee will be charged and the balance of the seasonal placement fee will be kept as credit for any future new placement for a period no longer than twelve (12) months.


Temporary Placement Warranty
No temporary placement warranty is given. Fees are calculated on a time on-board basis.

4.2 The Warranty shall only be valid if the placement fee is paid in accordance with the payment policy (clause 3.3) and provided that we have been notified by the Client in writing (by e-mail) within five (5) working days from the date on which the employment was terminated.  Should we not provide a replacement or the client finds replacement by other ways, paid fees will be kept as credit for any future new placement for a period no longer than twelve (12) months.

4.3 The Warranty may be invalidated at our discretion in the event of the following:


Change of ownership of the yacht on which the Crew is/are employed,


Any major change in schedule from that planned at the time of the employment of the Crew,


Change of Captain or of the management company resulting in the termination of the employment of any Crew introduced by us,


Failure by the Client to maintain a safe working environment for the Crew, or


Any other occurrence materially affecting the conditions of employment of the Crew, including a material change in the Client’s requirements (job description, required qualifications and the like) without prior notice to us.

  1. Liability

5.1 All liability, whether in contract, tort or otherwise, for any loss, damage, cost or expense, is hereby excluded to the fullest extent permitted by law.

5.2 By agreeing to these Terms & Conditions, the client agrees to take full responsibility and ensure that they have Protection & Indemnity cover to protect seafarers from being stranded in a foreign port.

5.3 On employment of a candidate, the client will need to supply a copy of their Protection & Indemnity certificate with a clear indication of the expiration.

  1. Jurisdiction

6.1 Any dispute arising out of or in connection with these Terms shall be submitted to the non-exclusive jurisdiction of the English Courts.

6.2 We, and the Client, irrevocably agree that any legal suit, action or proceedings (‘Proceedings’) arising out of or in connection with these Terms may be brought in such courts as referred to in clause 6.1, at the option of the party taking Proceedings, and hereby waive any objection to proceedings in such courts on the grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum.

6.3 The foregoing notwithstanding, we may bring or commence proceedings in rem to obtain security, seizure, arrest or any other similar remedy against any property belonging to the Client in any other state or jurisdiction.

7. General

7.1           If you agree to these terms we may disclose your personal information to third parties. Crew and Concierge Ltd may assign its rights to third parties to whom we may in the future sell, transfer, or merge parts of our business or our assets and duties under these terms to any party at any time. You may not transfer or assign any of your rights and duties under these terms without the prior written consent of Crew and Concierge Ltd.

7.2          Information about our users and the Service is one of our most important business assets. With your consent and agreement to these terms and privacy notice we may transfer our customer database, including personal information, to a third party who acquires all or substantially all of the assets or stock in our company or our Service whether by merger, acquisition, reorganisation or otherwise.

7.3          To reiterate our Privacy Notice on whom we may also share your details with;

• Third party IT companies with whom we are contracted to and have appropriate data processing agreements

• Third party services providers who perform work on our behalf (e.g. auditors, lawyers, IT providers etc.)

• Marketing technology providers

• Third parties to whom we may in the future sell, transfer, or merge parts of our business or our asset.

7.4          If you choose to opt out please refer to clause 7.5 on how to remove or amend your information.

7.5          How to delete or amend your account
You can delete your account at any time. You can do so by logging in and clicking "Delete My Account" or "Delete Profile" in your profile. You can also edit your profile or delete files at any time by logging in. Please note that any third party who has had access to your profile, data or CV may have kept a copy.

7.6          If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms will not be affected.

7.7           Words denoting the singular include the plural and vice versa, and words denoting the masculine include the feminine and neuter and vice versa.

7.8          Failure by us to enforce any right does not result in waiver of such right.

7.9          We reserve the right to amend these Terms from time to time.