Crew & Concierge

Head Office is in Bath

About us

Sara Duncan

Director - Crew & Concierge Ltd

20 years ago Sara decided on a career change that took her to numerous exotic locations and introduced her to a number of different people. She started in the yachting industry as a Stewardess – along her travels she earned a great reputation and made a home for herself in Palma, Mallorca.

Sara took some time out from yachting to pursue a business venture but found the sea beckoned to her so she returned to Palma to work on various boats, now as a Sous-Chef or Sole Chef – she also catered for various regattas around the Balearics.

In 2006, Sara started a family so took the opportunity to work onshore to find crew for some of the very yachts that she had worked on and gained so much experience. In April 2007 'Crew & Concierge' was born. Over the next four years the company grew until in 2011 Sara opened her first office. 2013 was an exciting and busy year for all at Crew & Concierge, in the April C&C became a UK based Company with Sara moving back to set up shop in England, enabling her to build relationships with local Maritime schools and select some of the great seamen that the UK provides.

Over ten years on Sara still remains as committed as ever and still enjoys bringing clients and crew together. Since her initial move, Sara has relocated to the beautiful City of Bath and has become established with some new team members celebrating 10 years of successful crew placement and client relationships.

Jennifer Nicholson

Freelance Recruitment Consultant

Jennifer has been working in the yachting industry for over 15 years on both large motor and sailing yachts ranging from 30m to 80m, as well as land based for yacht owners.  After completing university then working as a social worker with high risk street children in Canada she decided to take the boating experience from her youth and join the super yachting industry.  As a dive instructor she has managed to find exciting boats that traveled to remote locales around the world allowing her to pursue her passion as a dive photographer/videographer.  

She is excited to be joining Sara and her gorgeous team at Crew and Concierge and happy to continue to be involved in the yachting industry.  She will be the person on the ground representing the team in Palma de Mallorca.  She is looking forward to using her years of experience to assist in finding the right crew for the job.

Heather Burnett

Recruitment Consultant

After graduating from Cardiff University with a BSc in Psychology, Heather started her yachting career dock walking in Antibes almost 8 years ago, securing a job on a 36m Explorer as a deck/stew. She worked her way up to Chief Stewardess on yachts up to 70m and is more than familiar with physical and mental demands that are required to succeed in the unique world of yachting.

Her time in yachting has given Heather an excellent ability to understand the high standards required by Captains and Owners alike, and to recognise the qualities needed to make a suitable applicant. Her positive and encouraging communication skills are put to excellent use in gaining confidence and trust in the recruitment process.

Having grown up in a popular seaside village in South Devon, her hospitality skills in retail, restaurants, bars and high-profile events contributed to her skillset and ability to cope under pressure. A ski season in the Alps for a British Ski School equipped her with additional finance/administration skills which were invaluable in the yachting industry.

Lauren Atwell

Recruitment Consultant

Lauren started a 12 month Business & Administration apprenticeship in 2015 at a Placement/Recruitment Agency, after completing her apprenticeship in November 2016, they decided to take her on as a full-time employee. After working with them for 2 and a half years as their Business Administrator and HR Support, she decided that it was her time to move.

After, working in the recruitment industry for 2 and a half years, Lauren has gained extensive experience with communicating with candidates and clients from all across Europe. Now starting as a Business Administrator for Crew & Concierge Lauren is ready to utilise these skills and knowledge she has gained over the years to thrive in her new role.

Faye O'Toole

Recruitment Consultant

Faye specialises in leisure and tourism, before us she was an event coordinator in the adventure travel industry. She achieved a Business and Administration qualification with this company during her three years of employment with them, she was an asset to the team liaising with clients, suppliers and organising events around the globe for motorcyclists.

Her true passion lies on the water, when she travelled on a gap year solo around Australia and New Zealand gaining an adrenaline high in extreme water rafting and scuba diving. A highlight was navigating a kayak trip with her friends in the everglades and setting up camp with basic supplies. 

When the position of recruitment consultant became available with Crew and Concierge she knew this would be a good fit for her to extend her knowledge in the Maritime industry.